Customer Delight is in Our DNA – Schneider Electric

Customer Delight is in Our DNA – Schneider Electric

Since our very inception, customer experience has remained at the center stage of everything we do at Schneider Electric. In the process of serving our customers, we keep on learning from the challenges that come our way, continuously redefining our customer service goals. With the Schneider Electric Online Shop, we aspire to create a unique, visual medium through which both our home and business customers can experience our products first-hand.

The Schneider Electric E-Shop Experience

Our E-Shop is now live and ready for orders, offering our customers benefits like flexible payment options, direct delivery and expert support to help them through the buying process. Every day we learn something that helps us get better at what we do and allows us to raise the bar in terms of customer experience and expectations.

Here’s what helps us improve, innovate and deliver.

Process innovations

We understood the value of process innovations even before the world was hit by the COVID-19 pandemic. Now however, we have doubled down on creating supply pipelines that are fast, efficient and up to speed with the new realities. We are working on zero-contact delivery processes that can ensure the maximum safety for our customers while offering the same level of support that they have come to expect from Schneider Electric.

Operational improvements

A fundamental requirement and continuous effort for any organization, operational improvements form the core of our customer experience programs. We are constantly working out ways through which we can reduce the latency at all levels and deliver one of the most lean and transparent operational process for our customers.

An elaborate escalation matrix

We have an elaborate setup for resolving customer issues to help reduce downtimes and ensure that the Schneider Electric experience stays with them forever. Our pre-defined escalation paths take away the uncertainty about who to contact when a customer is facing an issue. Moreover, the managerial, technical, and delivery contacts are just a call away and always available.

Reviews like these…

Customer validation is always a moment of pride for every business, and we are not an exception. Reviews like these surely give us a boost and strengthen our resolve of creating unique experiences for our customers.

Sai Kumar writes,

"Thank you. It’s wonderful to see such wonderful response for a retail customer."

Pradeep writes,

"Got my delivery of UPS within 3 days. Happy with service despite the lockdown & restrictions."

and many more…

Visit our E-shop

So, we invite you for a Schneider Electric E-shop experience. Browse through our catalogue of home and office electricals which includes a comprehensive range of modular switch and socket designs and circuit protection devices or work and play during the lockdown with our uninterruptible power supply (UPS) solutions. Explore electricals like never before at shop.schneider-electric.co.in.

 
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